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Terms and conditions
We accept Visa, MasterCard, American Express and most bank debit cards. We use Protx as our
Secure Payment Service Provider and all card transaction information is sent
encrypted using SSL (Secure Socket Layer) to ensure safety of your card
information. We charge for items in full after acceptance of order just prior
to first shipment. We will refund any items which we are unable to deliver. See
text for further information regarding refunds.
Delivery Times
The vast majority of items are supplied from stock. Backordered items are
normally shipped within 3 to 5 days. On the rare occasion that we cannot supply
quite so quickly, we let you know and give you the option to wait, or cancel
and have the balance refunded. In the event that we have not received a reply
to our notification within 5 days we will assume that you wish to continue to wait. After 28 days we will consider any outstanding items cancelled and refund those items and advise you. You will
always be advised by email of the details of any shipments we make against your
order.
Currency
Transactions are in £GBP. If you are shopping from outside the United Kingdom,
your bank or credit card company will convert the transaction to your currency.
We reserve the right to not supply to destinations or individuals that pose an
identified economic risk.
Order
Acceptance
The
contract between us will take place after drawing against authorization of
payment by your credit or debit card company and on the dispatch to you of the
products ordered, unless we have notified you that we do not accept your order,
or you have cancelled it. From the time of authorization to the time of
dispatch, continuous validation and fraud checking takes place. In the event of
receipt of negative information from this process, we reserve the right not to
supply and to void the transaction or refund if we have already drawn payment
but not yet shipped. If this happens we will inform you.
30 day Money Back Guarantee
If you do not want to keep a purchased item, we will refund it provided it is
returned unopened, in its original condition and product packaging. We will not
refund postage or insurance costs and you will be responsible for the cost of
return postage and packaging. For you to get the refund, the parcel must arrive
at our address in the condition in which we sent it. We would suggest first
class mail or recorded delivery to give you best delivery assurance. We will
refund to the credit card used for the purchase.
Consumer
Protection (Distance Selling) Regulations 2000
These can
be found at
http://www.hmso.gov.uk/si/si2000/20002334.htm
Packaging
We
make a point of taking care that packaging is of a high standard, whether your
order uses insured post or not.
Missing Goods
If your
order does not arrive within a few days of notification of dispatch, contact us
and we will provide you with proof of dispatch.
Damaged Goods
As a
general rule you should always ensure that when signing for receipt of goods
that look as if they may be damaged from the carrier, that you make a particular
note on their receipt sheet that the goods were received in damaged condition.
This opens the way for you to make a claim against the carrier. Failure to do so
may prejudice your rights to compensation. If the parcel was left without
signature being given, then you should make explicit contact with the office of
the carrier and advise the damage and its nature. Record when and who you spoke
to. Make sure that you keep the packaging and damaged goods to substantiate your
claim and that you receive a receipt for them on surrender to a loss adjuster or
similar representative of the carrier. If your order included insured post then
you should claim against the carrier.
Insured Goods
If you
asked for insured post, your confirmation of order will include a charge line or
lines for delivery and insurance costs. You will be able to make a claim against
the carriers for loss or damage. We will provide you with proof of delivery and
insurance. When you have been compensated, or earlier if you wish, you can
re-order the product items affected.
Uninsured
Goods
In
the event that you did not chose the insured option, then you were advised that
this risk existed on the delivery options page on our site and you chose to
incur that risk. We will provide you with proof of delivery to help you in any
claim you may wish to pursue.
Cancellation
The
Consumer Protection (Distance Selling) Regulations 2000 applies. To cancel an
order, contact us at our email address or by phone. Contact details are at the
end of this document or on the site. If goods have not yet been dispatched, we
will not draw against the authorization received at time of order acceptance,
where possible we will void the transaction with your card provider or refund.
If they have been sent already then refund provisions as for Returned Goods will
apply. See comments below.
Returned
Goods
Contact
customer services if you have changed your mind and wish to return items. They
must be unopened and in original condition. You must pay the return postage
costs. The goods must actually arrive at our address. Consider sending by
insured post. If the goods returned are not faulty and you request a refund by
credit card, you will be charged a 3% surcharge to cover card processing fees.
We will refund the invoiced value of items returned less postage if you selected
the insured option and less any credit card refund charges as above within 3
working days after receipt of returned goods in original condition and
packaging.
Privacy
Policy
We do
not disclose buyer information to third parties.
Customer
Support and Service
We
always aim to deliver the very best in all we do. Your satisfaction with our
service and products is our prime concern, always.
E-mail: siteMail@sparituals.co.uk
Tel: +44 (0)1234 355100
Fax: +44 (0)1234 403009
(Calls from within the UK are charged at normal UK national rates.)
Customer service representatives are available Tuesday to Saturday, 10:00am -
6:00pm.
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